How It Works (Please Read)
Prepare your footwear by placing them securely in a box or mailbag. Include your order number, name and any relevant details.
Send your package to us at the following address:
Once we receive your footwear, our skilled team will diligently work on completing the repairs. Please note that the repair process may (in some cases) take up to 4 weeks from the time we receive them.
Rest assured, we offer FREE return delivery of your repaired footwear via courier of our choice (Read more in the Delivery section).
Repair Turnaround Time Policy
At The Key Cobbler, we strive to complete all repairs as quickly and efficiently as possible while maintaining the highest quality standards. Below is an outline of our repair turnaround policy:
1. Standard Turnaround Time
• Most repairs are completed within 3-4 weeks. This timeframe allows us to carefully assess, repair, and ensure the quality of the work.
2. Extended Turnaround Time (Rare)
• On rare occasions, repairs may take longer due to factors beyond our control. All our repair materials and components are sourced from Italy, and delays may arise due to:
• Stock availability
• Customs clearance
• Manufacturing timelines for specific parts
• In these exceptional cases, repairs may take up to 6 months to complete.
3. Communication and Updates
• If a delay is anticipated, we will notify you as soon as possible and provide regular updates on the status of your repair.
4. Commitment to Quality
• Our priority is to ensure that all repairs meet our strict quality standards. While we aim to minimize delays, we will never compromise the integrity of the repair by rushing the process.
5. Packaging
We cannot guarantee the return of any packaging, including original boxes, sent with your footwear. To qualify for free return postage, our packaging must meet specific weight and size requirements.
6. Tracking your delivery
Due to the high volume of shoes we receive by post, we are unable to confirm their arrival. Responding to emails or phone calls about deliveries slows down our repair process and disrupts the smooth operation of our shop. To check if your footwear has arrived, please track your package using your chosen courier.
Thank you for your understanding and patience. If you have any questions or concerns regarding your repair please feel free to contact us directly.
the key cobbler
If you have any queries or would like to discuss your repairs further before ordering, please don't hesitate to reach out to us via phone or email. You can reach us at 01539 730363 or send us an email at Thekeycobblerkendal@gmail.com