Turaround time for repairs is upto three weeks - four weeks upon arrival instore. Any enquires emailed to us can take upto 72 hours to be replied to but we aim to get back to you before this. You can always contact us via our instagram page. All orders upon completion will be sent via royal mail 48 Hour Tracked with shipping details emailed to contact details provided. Many thanks Chris & Ty

How It Works

 

Conveniently place your order through our online shop.

Prepare your footwear by placing them securely in a box or mailbag. Include your order number, name and any relevant details.

Send your package to us at the following address:   
                                       
The Key Cobbler                                                                                             
4 Market Place                                                                                       
Kendal                                                                                                 
Cumbria                                                                                                       
LA9 4TN

Once we receive your footwear, our skilled team will diligently work on completing the repairs. Please note that the repair process may (in some cases) take up to 4 weeks from the time we receive them.

Rest assured, we offer FREE return delivery of your repaired footwear via courier of our choice (Read more in the Delivery section).

Repair Turnaround Time Policy

At The Key Cobbler, we strive to complete all repairs as quickly and efficiently as possible while maintaining the highest quality standards. Below is an outline of our repair turnaround policy:

1. Standard Turnaround Time

Most repairs are completed within 3-4 weeks. This timeframe allows us to carefully assess, repair, and ensure the quality of the work.

2. Extended Turnaround Time (Rare)

On rare occasions, repairs may take longer due to factors beyond our control. All our repair materials and components are sourced from Italy, and delays may arise due to:

Stock availability

Customs clearance

Manufacturing timelines for specific parts

In these exceptional cases, repairs may take up to 6 months to complete.

3. Communication and Updates

If a delay is anticipated, we will notify you as soon as possible and provide regular updates on the status of your repair.

4. Commitment to Quality

Our priority is to ensure that all repairs meet our strict quality standards. While we aim to minimize delays, we will never compromise the integrity of the repair by rushing the process.

Thank you for your understanding and patience. If you have any questions or concerns regarding your repair timeline, please feel free to contact us directly.

Signed,

the key cobblerIf you have any queries or would like to discuss your repairs further before ordering, please don't hesitate to reach out to us via phone or email. You can reach us at 01539 730363 or send us an email at Thekeycobblerkendal@gmail.com